Refund & Returns Policy

Effective Date: May 21, 2026

At Dominance Inc., we are dedicated to providing components engineered to the highest industry benchmarks. We understand that modifying vehicles involves precise calculations, and occasionally, a component may not fit your specific build requirements. This document sets forth our comprehensive protocols for handling returns, processing cancellations, and issuing credits for all premium high performance car parts distributed through our storefront.

Because precision automotive builds have highly specific fitment tolerances, we urge all buyers to double-check their specifications before checkout. If you need immediate fitment validation or want to verify compatibility before your parts ship, please call our engineering team directly at **602-935-0593**.

1. Standard 30-Day Return Window

We allow returns on eligible, unaltered components within **30 calendar days** from the verified delivery date. To qualify for a full refund (minus shipping, handling, and applicable restocking assessments), your return shipment must meet strict criteria:

• The items must be completely uninstalled, unused, and in their original packaging.
• All accompanying documentation, installation manuals, hardware brackets, shims, and accessory kits must be present.
• The manufacturer's original security seals, labels, and serialization tags must be unbroken and fully intact.

2. Strict Exclusions for High-Performance Equipment

Due to the extreme operational variables and high risk of electrical or thermal damage during installation, certain variants of high performance car parts are exempt from standard return loops. **The following items cannot be returned under any circumstance once shipped:**

• Electronic Control Units (ECUs) & Electrical Tuning Modules: Components that have been unsealed, plugged into a wiring harness, or programmed with custom maps.
• Custom Built Engines & Crated Blocks: Long blocks, short blocks, or cylinder heads assembled to custom customer tolerances.
• Used or Installed Hardware: Any physical component showing signs of tool marks, thread wear, gasket sealant application, or fuel/oil exposure.
• Special Orders & Discontinued Clearance Stock: Items explicitly marked as "Final Sale" or sourced custom from international performance networks. For examples of standard industry exclusions, feel free to inspect catalog standards over at Texas Speed.

3. Restocking Fees & Freight Responsibility

All standard returns that are not the result of a verified fulfillment error by Dominance Inc. are subject to a **15% restocking fee**. This assessment covers the technical validation and structural profiling required to re-certify the components for inventory placement.

The buyer is solely responsible for organizing and paying all outbound shipping charges back to our facility at 2340 W Broadway Rd, Phoenix, AZ 85041. We strongly recommend utilizing a trackable freight carrier like UPS Shipping and purchasing full transit insurance. Dominance Inc. is not liable for items lost, intercepted, or damaged by third-party couriers during return shipping.

4. The Return Authorization Process (Step-by-Step)

To ensure your return is processed efficiently without causing unnecessary delays, you must strictly adhere to the following workflow:

1. Request an RMA: Email sales@dominance-inc.com with your original order invoice number, a list of parts to be returned, and clear, high-resolution digital photographs proving the parts are in factory-new condition.
2. Receive Authorization: Once approved, our logistics desk will email you a Return Merchandise Authorization (RMA) tracking document and specific freight routing instructions.
3. Pack Securely: Place the component inside its original manufacturer box, then place that box inside a sturdy outer shipping crate with adequate protective cushioning. **Clearly write your RMA number on the exterior of the outer box.**
4. Ship Inbound: Send the freight package to our terminal. Unauthorized inbound shipments arriving without a clear, visible RMA tag will be rejected at our receiving bays and sent back at the shipper's expense.

5. Processing Timelines & Refund Mechanics

Once a return arrives at our Phoenix fulfillment hub, please allow up to **5 business days** for our engineering technicians to uncrate, inspect, and verify the component's integrity. Once certified, a credit will automatically be issued back to your original payment method (Credit Card, PayPal, or merchant terminal).

Depending on your financial institution's processing speeds, refunds typically take between 3 to 7 business days to appear on your active ledger statements. For more context regarding federal consumer merchant standards, consult the consumer transaction guidance provided by the Federal Trade Commission (FTC).

6. Damaged or Shorted Orders

Please inspect all freight packages immediately upon receipt. If a shipment arrives damaged or with parts missing, you must report the issue to our technical department via sales@dominance-inc.com within **48 hours of delivery**. Please provide clear digital photographs of the damaged shipping pallet or crate so we can immediately initiate a carrier claim on your behalf.